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Instances of mail that is bounced back to the sender may also be fixed.
Please use the steps below to update your Global Address Book.
For Hosted Exchange, enter outlook.office365for the Exchange Server field and enter your Primary SMTP address in the Mailbox Alias Name field.
In order to avoid being prompted multiple times with credential window during the Set and Check Account operation, remember to check the 'Remember my Credentials' check box at the bottom of credential prompt window during the initial prompt.
Restarting outlook / my machine does not alter this. Outlook 2011 does not use Exchange Cached mode and directly connects to the Global Address Book (GAL) via LDAP connection.In this case your global address book will update each time Send/Receive is pressed.If this is happening, then you may notice missing, non-existent and/or incorrect entries.Synchronizing your Outlook (cached) address book with the Global Address book may fix these discrepancies.